Noticeboard posts
When three different parents report the same notice, it is removed automatically from the board. Credits for that notice are not refunded.
Enterprise AI content review
Profiles and notices reviewed automatically
Our enterprise grade AI content review and safety tool works with language filters, family reports, and human moderation.
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Automatic text review
Profiles and notices are automatically reviewed, with severity scores using an enterprise AI content review tool that we have optimised for a family community.
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Current scope
Automatic review today covers written member profiles and Noticeboard posts, including optional notice posters (images or PDFs). Poster images are screened with Azure AI Content Safety before they go live. Company logos for Supporter partners in Help & Support may also be shown. Personal photos on profiles are not part of our plans. We roll out media carefully so safeguarding and performance stay robust as the community grows.
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Multilingual analysis
Harm signals are checked across many languages so concerns are not missed when families write in different ways.
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Community tuned rules
Custom categories and blocklists support stricter standards for a closed SEN parenting space, with human review on flagged content.
Low report thresholds
Repeated reports from independent families can trigger automatic action.
Member accounts
When five different members report the same account, access can be suspended pending review. Urgent concerns are prioritised by our team.
Thresholds stay low because automated checks should catch many concerns first. Every report is still reviewed by our team.
Layered protection
How harmful content is stopped
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AI content review
Severity scoring on profiles and notices as they are created or updated.
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Language filters
Checks discourage swearing and unwanted tone in public written content.
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Family reports
Parents can flag a member or notice in a few taps.
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Team review
Moderators act on reports and can restrict accounts or remove notices.
Community design
- Members only. Registration is required before any app content is shown.
- Adults 18+. For parents, guardians, carers, and authorised organisation representatives.
- Family to family matching. Organisations reach families through the Noticeboard, not Village discovery.
Reporting
- Report people and posts. Flag users or notices that feel unsafe, misleading, or inappropriate.
- Notice reporting. Families can report Noticeboard posts as well as accounts.
Noticeboard quality
- Anti-spam controls. Credits and posting filters reduce drive-by spam so notices stay community-led.
Your controls
- Pause discovery. Take a break from Village matching from privacy settings.
- Privacy you choose. Control who can see child related details and how you appear to other families.
- Peer support only. Not medical, legal, or emergency advice.
When to use the app, and when to call for help
Use in-app Report for concerns about behaviour or content on the platform.
- 999 If you believe a child or adult is in immediate danger.
- NSPCC For safeguarding concerns that are not an emergency, contact the police or NSPCC on 0808 800 5000.
SEN Village is not an emergency service.
What we are building next
Optional 18+ identity checks and further extension of AI screening. See the safeguarding roadmap for more.